Please read the following terms and conditions before purchasing any digital content or services from us, and check that they contain everything you want and nothing to which you are not willing to agree. 

In this document: 

‘we’, ‘us’ or ‘our’ means company 'Be Right Back'; and

‘you’ or ‘your’ means the person using this website, buying digital content or services from us.

If you have any questions about this website, these terms and conditions, any purchases or services, please contact us via email at

admin@be-rightback.co.uk 

Summary of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states that you have a 14 day period in which to change your mind, in order to get a full refund on your digital content, prior to beginning the download. You do not have this right to cancel once a download has be initiated, or your online portal has been accessed, provided you have been told and have acknowledged this. 

The Consumer Rights Act 2015 states that digital content must be as described, fit for purpose and of satisfactory quality. 

If your digital content is not as described, you’re entitled to a repair or a replacement. 

If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back. 

If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation. 

You have the option to cancel any order within 14 days (see Clause 5 and 14 ) 

This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call the consumer helpline on 0808 223 1133. 

The information in this summary box gives some of your key rights. It is not intended to replace the contract below, which you should read carefully. 

Important information on downloading costs: 

When you buy certain digital content it may download automatically onto your computer or device. Please check the file size of your digital content carefully as using too much data might mean that you exceed your data limit and you could face paying more than you were expecting, particularly if you are using your mobile phone abroad. 

These terms and conditions set out:

a) your legal rights and responsibilities;

b) our legal rights and responsibilities; and

c) certain key information required by law. 

Who are we? 

We are Be Right Back, with registered office at: 61 Bridge Street, Kington, HR5 3DJ, UK

Email: admin@be-rightback.co.uk 

The details of these terms and conditions will not be filed by us. Please print out or save a copy of this documents your records.

1. Introduction

1.1. If you buy digital content or access any free digital content from us you agree to be legally bound by these terms and conditions. 

1.2. This document is only available in English. No other languages will apply to these terms and conditions. 

1.3. When buying any digital content on our site you also agree to be legally bound by:

1.3.1. any other terms and conditions available on our website and any documents referred to in them;

1.3.2. extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and

1.3.3. specific terms which apply to certain digital content. These specific terms will be present on the relevant webpage for the specific digital content. 

All of the above documents form part of this contract as though set out in full here. 

2. Information we give you

2.1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states that we must give you certain key information before a legally binding contract between you and us is made.

A short, non-extensive summary:

- Our identity and contact details - Main characteristics of the goods / service;

- Functionality of the product / service - Total price of goods / service, including subscriptions and ongoing costs;

- Cancellation information

The full regulations may be found here:

Consumer Contracts Regulations 2013

Consumer Rights Act: Digital Content

(Full URLs available at the end of this document)

2.2. The key information we give you by law forms part of this contract  

2.3. Any changes to key information once a legally binding contract is in place may only be undertaken with your agreement. 

3. Your privacy and personal information

3.1. Our Privacy Policy is available at

https://www.be-rightback.co.uk/privacypolicy 

3.2. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information. 

4. Ordering digital content from us

4.1. Here, we set out how a legally binding contract between you and us is made. 

4.2. You place a product order on the site by clicking on the relevant product from within the online shop, selecting the number of the product, and choosing to ‘add to cart’. This will add a product to your shopping cart. From your shopping cart you will be able to increase, decrease or remove each product in the cart. 

4.3. Once the correct products and quantities have been chosen you will click ‘checkout’ which takes you into the payment window.  

4.4. From the payment window you will be able to enter your personal details and payment details.

Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us. 

4.5. Before you place your order, you must check that the hardware and software requirements of your computer or device mean that you can download and/or access the digital content. 

4.6. When you place your order at the end of the online purchase process (e.g. when you click on the ‘make payment’ buttons, we will acknowledge it by email, with a link to your digital download or the login details to your online portal.

4.7. We may contact you to say that we do not accept your order. This is typically for the following reasons: 

4.7.1. the digital content is unavailable;

4.7.2. we cannot authorise your payment;

4.7.3. you are not allowed to buy the digital content from us;

4.7.4. we are not allowed to sell the digital content to you; or

4.7.5. there has been a mistake on the pricing or description of the digital content. 

4.6. We will only have accepted your order when you receive our email containing your download link or portal login details. At this point:

4.6.1. a legally binding contract will be in place between you and us; and4.6.2. the digital content will be made available to you.

4.7. The digital content on the site is suitable for all ages. However, if you are under the age of 18 whilst you may buy any digital content from the site, payment must be made by someone over the age of 18. 

5. No right to cancel

5.1. When you place an order for digital products, those that consist of an online course will have sections become available to access or download at appropriate intervals. Each time content becomes available, you will continue to have access to it. You acknowledge that accessing or downloading any part of a course means you lose your right to cancel. 

5.2. You do not have the right to cancel this contract once the download of any digital content begins, or once you have accessed your online portal, and your are not entitled to a refund unless the digital content is faulty. 

5.3. This does not affect the rights you have if your digital content is faulty. A summary of these rights is provided at the top of this page. 

6. Permission to use the digital content

6.1. When you buy the digital content and it is downloaded, you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract. 

6.2. The digital content:

6.2.1. is personal to you. You can use it wherever you want in the world but only if you comply with local laws;

6.2.2. is non-exclusive to you. We may supply the same or similar digital content to other users; 

6.2.3. may not be:

6.2.3.1. copied by you except for a reasonable number of necessary back-ups;

6.2.3.2. changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);

6.2.3.3. combined or merged with, or used in, any other computer program; or

6.2.3.4. distributed or sold by you to any third party; 

6.2.4. may include a guide on how to use it. Please read this carefully. This guide is provided where applicable alongside the digital content.

6.2.5. does not include:

6.2.5.1. updates; and

6.2.5.2. new versions

6.2.6. contains information which is owned by us and/or third parties. You

must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings. 

6.3. Except where you have permission to use the digital content under this clause 6, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it. 

7. Access and download

7.1. Once you have placed your order and the Confirmation Email has been sent to you (see clause 4), you will be able to access or download the digital content through our third party platform provider. 

7.2. We may deliver your digital content in instalments. If you want to see whether your digital content may be delivered in this way, click on the relevant description of the course or relevant digital content at any time. 

7.3. If something happens which is outside of our control and affects your ability to access or download the digital content, we will let you know when you can expect to be able to access or download the digital content. 

7.4. If your computer or device blocks the download of or access to the digital content or the download does not start, you may still have the right to cancel the contract. If this happens, please contact us using the contact details at the top of this page. 

8. Payment

8.1. We accept payments by PayPal or Stripe only. We do not accept credit or debit cards, cash or cheques. 

8.2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. 

8.3. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.   

9. Nature of the digital content

9.1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The digital content that we provide to you must be as described, fit for purpose and of satisfactory quality. 

9.2. We are under a legal duty to supply digital content that is in conformity with this contract. 

9.3. When we supply the digital content:

9.3.1. we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;

9.3.2. we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our site; and

9.3.3. you acknowledge that there may be minor errors or bugs in it. 

10. Faulty digital content

10.1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please: 

10.1.1. visit our webpage;

10.1.2. contact us using the contact details at the top of this page; or

10.1.3. visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133. 

10.2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law. 

10.3. If your digital content is faulty, please contact us using the contact details at the top of this page. 

10.4. To avoid faults in the digital content, you must install any fixes, updates, upgrades and new versions as soon as reasonably possible after we tell you that they are available to be accessed or downloaded. 

11. Ordering a service from us

11.1. Here, we set out how a legally binding contract between you and us is made. 

11.2. You will contact us, either via a Discovery Call, or by other means, where we will discuss your requirements and agree verbally the outline of the services we will provide. 

11.3. During the Discovery Call, or via other means of contact, you will provide us with a list of tasks that need to be carried out. We will discuss exactly what you want from our service, and which service and payment option is most appropriate.  

11.4. We will issue a quotation for the services you have requested, with a clear breakdown of what is included in each service, with associated costs. For any costs that will be incurred outside of this agreed service, this will be quoted separately and no extra work will be undertaken until this separate quote has been accepted. 

11.5. In order to accept a quotation, we will send you an email with a link to your official quotation. On following this link a full breakdown of what has been requested and the associated prices. You must read the quotation carefully, and once understood and accepted clicking on the ‘Signature’ box you agree to all terms in the quotation, and to all those included within this document and any other documents referenced within this document. 

11.6. During the course of carrying out our service we may request access to your FEA Create account. You are under no obligation to give us access to your account, however in any case that we have access to your account you accept that we have no liability over any issues caused to your content or the operation of your FEA Create services and products. 

11.7. During the period between service commencement and completion you agree not to alter any of the content or settings associated with any part of any website, funnels, content, or any other section of FEA Create that might interfere with the service we have been contracted to provide, unless agreed with us in writing. 

11.8. According to the Consumer Rights Act 2015 work for any service should not commence until the 14 day ‘cooling off’ period has passed. Should you require the work to begin within the 14 day period, but cancel after the service has commenced, you agree to pay us a proportionate amount for the work carried out. 

12. End of the contract

12.1. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract. 

13. Limitation on our liability

13.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: 

13.1.1. losses that were not foreseeable to you and us when the contract was formed;

13.1.2. losses that were not caused by any breach on our part;

13.1.3 business losses; or

13.1.4. losses to non-consumers. 

14. Cancellation

14.1. You have a 14 day period in which to cancel your order without giving any reason, in order to get a full refund on your digital content, prior to beginning the download. You do not have this right to cancel once a download has be initiated, or your online portal has been accessed. 

14.2. Any items found to be faulty are to be returned within 14 days of cancellation. 

14.3. You will cover the cost of any returns.  

14.4. Refunds are will only be issued once faulty goods are returned and have been found to faulty, where applicable, in unused and in ‘as-new’ condition. 

14.5. A refund will be issued within 14 days of receiving the goods, provided they found to be faulty, where applicable, are of unused and in ‘as-new’ condition 

14.6. Refunds will be for the full amount of the product, taxes and delivery where the courier has been chosen by us. If you have chosen your own courier then the delivery cost reimbursement will be at the rate of the cheapest courier service we would have used. 

14.7. On cancellation of the contract any ancillary contracts will be considered cancelled. 

14.8. In order to cancel an order you should complete a ‘model cancellation form’. This can be found at the end of this document or by contacting us via email.  

15. Third party rights

15.1 No one other than a party to this contract has any right to enforce any term of this contract. 

16. Disputes

16.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the digital content you purchased, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page. 

16.2. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. 

16.3. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.  

17. References

 17.1 Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

https://assets.publishing.service.gov.uk/media/5a817b92ed915d74e33fe73a/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf 

17.2 Consumer Rights Act: Digital Content:

https://www.businesscompanion.info/sites/default/files/CRA-Digital-Content-Guidance-for-Business-Sep-2015.pdf

18. Technical Requirements for Digital Content and Online Courses and Communication

18.1. In order to download and successfully use the digital products, and to access courses and the coaching calls, your device needs to comply with the minimum requirements set out below:

Minimum Computer Specification:

Windows Laptop or PC, or Apple MacBook or iMac variant

Minimum of 4GB RAM

Speakers or headphones

Microphone

Camera

Adobe Reader or other PDF reader software

Word processor software - Microsoft Word 2003 or newer recommended

Zoom software

Teams software

Internet Browser: Chrome, Firefox, Edge for PC / Chrome, Firefox, Safari for Mac

Internet connection with 1.5Mbps minimum download speed - 20Mbps+ recommended 

18.2. You will need internet access to download the digital content and to access the courses, and you are responsible for any charges you may incur.

18.3. We are not liable to you if you are unable to download the digital content due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control. 

18.4. When certain digital content is purchased it may download automatically onto your computer or device. Please check carefully before downloading as this may cause your data limit being exceeded resulting in higher costs than expected, particularly if you are using your mobile phone abroad.

18.5. When accessing courses or coaching calls in a location where you are not connected to a Wi-Fi network, and you are connected via mobile data, you may incur higher costs from your mobile network provider than expected, particularly if you are using your mobile phone abroad. This should be checked carefully to ensure excessive costs are not incurred.

Model Cancellation Form

This is available in the Terms and Conditions page of the 'Be Right Back' desktop site.

If you are unable to access this site please contact us at admin@be-rightback.co.uk and we will send you the form via email.